Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's progress in real-time.